Unit Group (L4) • 3344

3344 — Medical Secretaries

3 TECHNICIANS AND ASSOCIATE PROFESSIONAL› 33 Business and Administration Associate Professionals› 334 Administrative And Specialized Secretaries› 3344 Medical Secretaries

Explore overview, tasks, skills, education, work context, earnings, and pathways for this Unit Group.

L4 CODE: 3344

Job summary

Medical Secretaries (KeSCO 3344) supports outcomes in the Health & Medical Services sector by applying job-specific knowledge
standards
and tools to deliver quality services or outputs. Duties and complexity vary by employer
work setting
and seniority level
but the occupation generally requires reliability
competence
and continuous learning.

Minimum entry requirement summary

Diploma or Certificate

Future outlook

Future trends such as digital transformation
automation
climate resilience
and changing consumer needs are shaping most occupations. Workers who continuously upskill (digital literacy
quality standards
safety
customer service
and modern tools) are more resilient and competitive.

Sectors and industries

Health & Medical ServicesTechnical ServicesOperations SupportField ServicesQuality/ComplianceMaintenance

Employment prospects (narrative)

Prospects depend on national and county demand
sector investment
policy priorities
and supply of trained workers. Job seekers improve prospects by gaining practical experience
building a portfolio or track record
earning relevant certifications
and being flexible on location and sub-sector.

Key tasks (structured)

Provide patient/client assessment and basic clinical support within scope
Administer treatment/medication as authorised and monitor response
Support diagnostics, specimen handling, and referrals where applicable
Maintain patient records and ensure confidentiality
Apply infection prevention and control (IPC) procedures
Provide health education, counselling, and follow-up guidance
Support emergency response and triage where needed
Collaborate with multidisciplinary healthcare teams
Maintain equipment readiness and report faults
Participate in quality improvement, audits, and CPD activities

Core skills

Communication (verbal and written)
Teamwork and collaboration
Problem-solving and critical thinking
Time management and prioritisation
Attention to detail and accuracy
Customer service orientation
Integrity and ethical conduct
Adaptability and continuous learning
Decision-making and judgement
Documentation and record-keeping
Digital literacy (basic)
Safety awareness and compliance mindset

Technical / occupational skills

Clinical procedures within scope of practice
Patient assessment and monitoring
Medication administration principles
Infection prevention and control (IPC)
Emergency response basics (BLS/triage awareness)
Health records and documentation
Client education and counselling basics
Specimen handling basics (where relevant)
Confidentiality and ethics in care
Team-based care coordination

Transferable / soft skills

Leadership and supervision (as one progresses)
Negotiation and stakeholder management
Conflict resolution
Presentation and public speaking
Creativity and innovation
Emotional intelligence
Planning and organisation
Resilience and stress management
Service mindset and empathy
Networking and relationship building
Analytical thinking
Professionalism and work discipline

Skills & competencies (general description)

Prospects depend on national and county demand
sector investment
policy priorities
and supply of trained workers. Job seekers improve prospects by gaining practical experience
building a portfolio or track record
earning relevant certifications
and being flexible on location and sub-sector.

Certifications, licenses & registration

Professional council registration/licensing (mandatory where regulated)
Basic Life Support (BLS) / CPR (often required)
Infection Prevention and Control (IPC) training
CPD credits/renewals (where required)

Education & training pathways (narrative)

TVET certificate/artisan programme aligned to the occupation
Diploma programme for more advanced technical roles
Attachment/industrial training/apprenticeship
Competency assessment/trade test (where applicable)
Experience-based progression into senior technician/foreman/supervisor roles

Education pathways (structured)

TVET certificate/artisan programme aligned to the occupation
Diploma programme for more advanced technical roles
Attachment/industrial training/apprenticeship
Competency assessment/trade test (where applicable)
Experience-based progression into senior technician/foreman/supervisor roles

Minimum entry requirements

Minimum education: Diploma or Certificate
Basic literacy and numeracy (reading, writing, and basic calculations)
Good conduct, reliability, and professional behaviour
Ability to follow instructions, procedures, and workplace rules
Basic digital literacy where the role uses computers/phones
Physical/medical fitness where the role is physically demanding or safety-sensitive
Regulatory registration/licensing where required (profession-dependent)
Background checks/clearance for sensitive roles where applicable

Relevant courses to consider

Nursing
Clinical Medicine
Medicine and Surgery
Midwifery
Pharmacy
Medical Laboratory Sciences
Public Health
Nutrition and Dietetics
Physiotherapy
Community Health
Occupational Safety and Health (OSH)

Institutions where to learn

Universities (accredited public and private universities offering relevant programmes)
National Polytechnics and TVET institutions (diploma, certificate, artisan programmes)
Technical Training Institutes and Vocational Centres
Professional Colleges and Accredited Training Academies
Sector Training Authorities and Recognised Centres of Excellence
Employer-based Academies and Apprenticeship Programmes
Online Learning Platforms (supplementary; verify recognition for regulated fields)
Industry Associations and Professional Bodies (short courses/CPD)

Work environment & conditions (narrative)

Workplace policies
Team collaboration
Quality standards
Workshop/lab
Field support
Equipment handling
Inspections
Health & safety
Confidential records

Typical employers / places of work

Hospitals
clinics
health centres
NGOs and community health programmes.

Work setting

Not specified.

Work schedule

Full-time commonDaytime hours commonDeadlines possible

Employment type

Formal employment possible

Salary ranges

Entry

KES 30,000 – 80,000

Mid

KES 80,000 – 150,000

Senior

KES 150,000+

Earnings, wages & prospects (narrative)

Entry-level typical range (illustrative): KES 30,000 – 80,000
Mid-level typical range (illustrative): KES 80,000 – 150,000
Senior/experienced typical range (illustrative): KES 150,000+
Earnings vary by employer (public/private), location, allowances, commissions, overtime, risk factors, and scarcity of skills

How to become one

Study in a technical or vocational programme
complete industrial attachments and build experience in applied technical roles.

Career progression

Entry/Intern → Junior Practitioner → Mid-level → Senior Specialist
Senior Specialist → Team Lead/Principal → Manager/Head of Unit (where applicable)
Some pathways include consultancy, research, training, or policy roles

Related & alternative occupations

Other occupations within the same KeSCO major group
Support roles in the same sector/industry
Supervisory roles related to this occupation’s work area
Specialist variants of the same occupation (where they exist)

Occupation titles

3344-11 — Assistant, administrative: doctors surgery

3344-12 — Assistant, administrative: medical office

3344-13 — Assistant, secretarial: doctors surgery

3344-14 — Assistant, secretarial: medical

3344-15 — Office Supervisor, medical practice

3344-16 — Secretary, dental

3344-17 — Secretary, doctor's

3344-18 — Secretary, hospital ward

3344-21 — Secretary, medical

3344-22 — Secretary, medical insurance billing

3344-23 — Secretary, medical laboratory

3344-24 — Secretary, pathology

3344-25 — Secretary, patient care

3344-26 — Stenographer, medical

3344-27 — Transcriptionist, medical