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Unit Group (L4) • 5151

5151 — Cleaning and Housekeeping-Non Domestic

5 SERVICE WORKERS, SHOP AND MARKET SALES WORKERS› 51 Personal Services Workers› 515 Building and Housekeeping Supervisors› 5151 Cleaning and Housekeeping-Non Domestic

Explore overview, tasks, skills, education, work context, earnings, and pathways for this Unit Group.

L4 CODE: 5151
Job summary
  • Cleaning and Housekeeping-Non Domestic (KeSCO 5151) supports outcomes in the Service & Sales sector by applying job-specific knowledge
  • standards
  • and tools to deliver quality services or outputs. Duties and complexity vary by employer
  • work setting
  • and seniority level
  • but the occupation generally requires reliability
  • competence
  • and continuous learning.
Minimum entry requirement summary
KCSE or short vocational training
Future outlook
  • Future trends such as digital transformation
  • automation
  • climate resilience
  • and changing consumer needs are shaping most occupations. Workers who continuously upskill (digital literacy
  • quality standards
  • safety
  • customer service
  • and modern tools) are more resilient and competitive.
Sectors and industries
Service & SalesHospitalityRetail/TradePersonal ServicesSecurityCustomer Service
Employment prospects (narrative)
  • Prospects depend on national and county demand
  • sector investment
  • policy priorities
  • and supply of trained workers. Job seekers improve prospects by gaining practical experience
  • building a portfolio or track record
  • earning relevant certifications
  • and being flexible on location and sub-sector.
Key tasks (structured)
  • Plan and prioritise daily work activities to meet targets and deadlines
  • Follow workplace procedures, standards, and relevant regulations
  • Carry out core job duties accurately and safely
  • Use job tools/equipment/software correctly and maintain them appropriately
  • Communicate progress, issues, and requirements with supervisors and colleagues
  • Serve clients/customers professionally and resolve routine queries
  • Document work completed, maintain records, and submit routine reports
  • Identify errors, risks, or service gaps and propose improvements
  • Work as part of a team and coordinate tasks across units
  • Maintain confidentiality and ethical conduct where required
  • Comply with occupational safety and health (OSH) guidelines
  • Participate in training, mentoring, or continuous improvement activities
Core skills
  • Communication (verbal and written)
  • Teamwork and collaboration
  • Problem-solving and critical thinking
  • Time management and prioritisation
  • Attention to detail and accuracy
  • Customer service orientation
  • Integrity and ethical conduct
  • Adaptability and continuous learning
  • Decision-making and judgement
  • Documentation and record-keeping
  • Digital literacy (basic)
  • Safety awareness and compliance mindset
Technical / occupational skills
  • Use of hand and power tools safely
  • Installation, maintenance, and repair procedures
  • Reading drawings/specifications and measurements
  • Troubleshooting and fault diagnosis
  • Quality control and workmanship standards
  • Equipment handling and preventive maintenance
  • Workplace safety and PPE usage
  • Basic electrical/mechanical principles (as relevant)
  • Material handling and storage
  • Site readiness and task planning
  • Compliance with standards and inspections
Transferable / soft skills
  • Leadership and supervision (as one progresses)
  • Negotiation and stakeholder management
  • Conflict resolution
  • Presentation and public speaking
  • Creativity and innovation
  • Emotional intelligence
  • Planning and organisation
  • Resilience and stress management
  • Service mindset and empathy
  • Networking and relationship building
  • Analytical thinking
  • Professionalism and work discipline
Skills & competencies (general description)
  • Prospects depend on national and county demand
  • sector investment
  • policy priorities
  • and supply of trained workers. Job seekers improve prospects by gaining practical experience
  • building a portfolio or track record
  • earning relevant certifications
  • and being flexible on location and sub-sector.
Certifications, licenses & registration
  • Trade test / competency certification (where applicable)
  • Occupational Safety and Health (OSH) certification (strongly recommended)
  • Equipment-specific operator certification (where applicable)
  • First Aid certification (recommended in many workplaces)
Education & training pathways (narrative)
  • Secondary education foundation (varies by role)
  • Short courses/certificates in the relevant service/technical area
  • On-the-job training and mentoring
  • Progression supported by additional certificates and demonstrated competence
Education pathways (structured)
  • Secondary education foundation (varies by role)
  • Short courses/certificates in the relevant service/technical area
  • On-the-job training and mentoring
  • Progression supported by additional certificates and demonstrated competence
Minimum entry requirements
  • Minimum education: KCSE or short vocational training
  • Basic literacy and numeracy (reading, writing, and basic calculations)
  • Good conduct, reliability, and professional behaviour
  • Ability to follow instructions, procedures, and workplace rules
  • Basic digital literacy where the role uses computers/phones
  • Physical/medical fitness where the role is physically demanding or safety-sensitive
  • Regulatory registration/licensing where required (profession-dependent)
  • Background checks/clearance for sensitive roles where applicable
Relevant courses to consider
  • Diploma/Certificate in Electrical/Electronics Engineering
  • Diploma/Certificate in Mechanical Engineering
  • Civil/Construction Technology
  • Welding and Fabrication
  • Plumbing and Pipefitting
  • Refrigeration and Air Conditioning
  • Automotive Mechanics
  • Plant/Machine Operation
  • Occupational Safety and Health (OSH)
  • CAD/Draughting basics
Institutions where to learn
  • Universities (accredited public and private universities offering relevant programmes)
  • National Polytechnics and TVET institutions (diploma, certificate, artisan programmes)
  • Technical Training Institutes and Vocational Centres
  • Professional Colleges and Accredited Training Academies
  • Sector Training Authorities and Recognised Centres of Excellence
  • Employer-based Academies and Apprenticeship Programmes
  • Online Learning Platforms (supplementary; verify recognition for regulated fields)
  • Industry Associations and Professional Bodies (short courses/CPD)
Work environment & conditions (narrative)
  • Workplace policies
  • Team collaboration
  • Quality standards
  • Customer-facing
  • Service delivery
  • Sales targets
Typical employers / places of work
  • Public sector institutions
  • private companies
  • NGOs and community-based organisations depending on the sector.
Work setting
Not specified.
Work schedule
Full-time commonShift-based possibleWeekends/holidays possible
Employment type
Formal employment possibleInformal employment possibleSelf-employment common in some contextsContract/casual work possible
Salary ranges
Entry
KES 15,000 – 40,000
Mid
KES 40,000 – 80,000
Senior
KES 80,000+
Earnings, wages & prospects (narrative)
  • Entry-level typical range (illustrative): KES 15,000 – 40,000
  • Mid-level typical range (illustrative): KES 40,000 – 80,000
  • Senior/experienced typical range (illustrative): KES 80,000+
  • Earnings vary by employer (public/private), location, allowances, commissions, overtime, risk factors, and scarcity of skills
How to become one
  • Gain customer service experience
  • take short courses in the specific service area and demonstrate reliability
  • communication and people skills.
Career progression
  • Entry support role → Senior support role → Supervisor
  • Supervisor → Team lead/Operations coordinator → Manager (in larger organisations)
  • Specialisation possible (e.g., customer experience, compliance, sales leadership)
Related & alternative occupations
  • Other occupations within the same KeSCO major group
  • Support roles in the same sector/industry
  • Supervisory roles related to this occupation’s work area
  • Specialist variants of the same occupation (where they exist)
Occupation titles
5151-11 — Housekeeper, executive
5151-12 — Housekeeper, hotel
5151-25 — Matron (Non – medical institution)
5151-26 — Matron, college
5151-27 — Matron, hotel
5151-13 — Matron, housekeeping
5151-28 — Matron, school
5151-14 — Steward, chief: hotel
5151-15 — Steward, hotel
5151-16 — Steward, house
5151-17 — Stewardess, chief: hotel
5151-18 — Stewardess, hotel
5151-21 — Stewardess, house
5151-22 — Supervisor, housekeeping: hotel
5151-23 — Warden, camp
5151-24 — Warden, dormitory