Summary
Manager, Service is responsible for delegates and directs service tasks, monitors the progress of current projects, and manage service team members to ensure the team's objectives and sales goals are met; handle customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers; assist with or perform administrative tasks sett up and maintain a service desk and evaluate its efficiency within their professional field.
Minimum entry
Not specified.
Future outlook
Not specified.
Description
Manager, Service is responsible for delegates and directs service tasks, monitors the progress of current projects, and manage service team members to ensure the team's objectives and sales goals are met; handle customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers; assist with or perform administrative tasks sett up and maintain a service desk and evaluate its efficiency within their professional field.
Employment prospects
The job has potential for growth
Tasks
- Delegates and directs service tasks, monitors the progress of current projects, and manage service team members to ensure the team's objectives and sales goals are met. Handle customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers. Assist with or perform administrative tasks Sett up and maintain a service desk and evaluate its efficiency. Resolve service desk problems and improve service methods to increase the service desk's productivity and customer service. Monitor department issues and client complaints to create methods to lessen recurring issues.
Skills
Core skills
Not specified.
Technical skills
Not specified.
Transferable skills
Not specified.
Certifications
Not specified.
Education
Not specified.
Relevant courses
Not specified.
Institutions
Not specified.
Minimum requirements
Not specified.
Work context
Not specified.
Where they work
Not specified.
Work setting
Not specified.
Schedule
works in designated offices within service providing organization.
Employment type
Not specified.
How to become one
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Career progression
Not specified.
Related occupations
Not specified.