1433-13 — Manager, Business Services

Manager, Business Services is responsible for serve as the primary point of contact for customers, handling customer inquiries and complaints in a professional and efficient manner maintain up to date knowledge of company products and services, as well as industry trends, to best serve customer needs proactively identify opportunities to improve customer satisfaction and loyalty levels, and implement strategies to achieve these goals monitor customer service metrics and kpis, providing regular reports to upper management train and develop team members on customer service best practices, product knowledge, and company procedures develop and implement processes and policies to streamline customer service operations and improve efficiency within their professional field.